Terms & Conditions

General terms and conditions

This site is owned and operated by Gardiners of Scotland Ltd (“Gardiners of Scotland”, “we” or “us”). Registered office: Gardiners of Scotland Ltd, Turfholm, Lesmahagow, Lanarkshire, ML11 0ED. Registered number: 207381 Vat No: GB290440471, Registered in Scotland. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at info@gardiners-scotland.com or call us on 01555 894155.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Gardiners of Scotland Ltd. Any use of this website or its contents, including copying, publishing or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gardiners Of Scotland Ltd. You may not modify, distribute, publish, reproduce or re-post something on this website for any purpose. Product image copyright is owned by Hazel Gardiner.

Accuracy of content

Gardiners Of Scotland Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. To the extent permitted by applicable law, Gardiners of Scotland Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Gardiners of Scotland Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer

Gardiners of Scotland Ltd takes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer and software. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.

Gardiners of Scotland Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password/account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Gardiners of Scotland Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.

Catalogue Accuracy

Every care has been taken to ensure that all prices and descriptions in our catalogue are correct. In the case of error you will be given the opportunity to cancel your order. We apologise if this is the case.

Dispatch and Delivery

All orders will be sent within 1-2 working days. They will be advised to ‘leave safe’ if there is nobody in to sign for the goods. If you have particular delivery instructions or would not like your order to be left without a signature, please advise at the time of ordering. By delivering your order to the address you specify when making the order then we have discharged our obligations to deliver the order to you.

Where possible we would advise taking delivery at a business premises where someone will be available throughout working hours, it is also possible to send goods to a neighbour. Please note it is not possible to give multiple alternatives for the delivery address.

It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order.

We cannot accept responsibility for addresses provided incorrectly.

Please note it is a requirement of the courier company that we must have the telephone number at the delivery address.

Unless you are contacted by our sales team, your goods will be despatched within 1-2 working days days and could be delivered any time up until 6pm. Please note that we cannot track the exact location of your order during the day and will only be notified by the couriers if there is a problem. We cannot estimate a delivery time and it may occur any time up until 6pm. We cannot make deliveries on Sundays.

Delivery charges

Delivery costs for overseas will be calculated at the checkout based on your delivery country.

Complaints and Refunds Procedure

It is your responsibility to check your order carefully immediately on receipt of goods. In the unlikely event of goods being unsatisfactory, damaged or incomplete you should accept delivery, notify us in writing or by email as soon as possible specifying details of why you consider the goods are unsatisfactory, damaged or incomplete then return the goods to us within seven working days of receipt of the goods.

If we agree that the goods are unsatisfactory, damaged or incomplete then we shall (at our entire discretion) either send you a replacement order or shall refund you the value of the order to the extent we agree the goods are unsatisfactory, damaged or incomplete. We shall not be liable for any loss you suffer as a result of the goods being unsatisfactory, damaged or incomplete.

Acknowledgment and acceptance of your order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon dispatch of the product(s) ordered.


Personal Information

On our Site, we collect certain personally-identifiable information, such as name, gender, telephone number and e-mail address, about online visitors who choose to register on our Site or participate in our offers and programs. We don’t require you to register or provide personally-identifiable information to view our site or access much of its content.  When you purchase products or services from Gardiners of Scotland, we request your billing information so we can fulfil your request. We use your billing information only to send you the items you ordered.  To find out more about how we handle your personal information, please read our Privacy Policy.


Cancellation right

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Complaints and Refunds Procedure notes.

Restrictions on purchase

Where the order concerns alcohol, by placing an order you confirm that you or the recipient of an alcohol gift are over the age of 18.

Gift Service

The Gift Service is for your own personal and non–commercial use. You agree that any messages posted by you on the Gift Service or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You also agree that you will not impersonate any person, including but not limited to any of our employees or customers. You are entirely responsible for any text or other material which you send on this message system and Gardiners of Scotland Ltd accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the Gift Service at any time and without liability to you.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Gardiners of Scotland Ltd or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Scottish Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

The aggregate liability of Gardiners of Scotland Ltd shall be limited to the amount of the order from which the liability arises.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and you should re–read them each time you use this website.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Web Promotions

Offers are open to UK residents only. Please note that offers remain valid only as long as they are promoted on this website.